Shipping and Returns
-Once your package ships, we will send you an email notification with tracking
At Kristi’s Klean Kreations, customer satisfaction is important. Our return policy is designed to be fair, clear, and appropriate for handmade soap products.
Our return policy (for customers)
Eligibility: Returns or exchanges are accepted within 14 days of delivery for unopened or unused items. Because soaps are personal care items, we cannot accept returns on used soap unless there is a defect or quality issue.
Defects or damaged items: If an item arrives damaged, defective, or not as described, contact us within 7 days of delivery with a photo and order number. We will offer a replacement, store credit, or a full refund (including original shipping) at our discretion.
Incorrect orders: If you receive the wrong item, notify us within 7 days. We will correct the order at no additional cost.
Exchanges: Exchanges for the same product in a different scent or a store credit can be arranged within 14 days for unused items. Shipping for exchanges is the customer’s responsibility unless the exchange is due to our error or product defect.
Returns process: Email orders@kristiskleankreations.com with your order number, reason for return, and photos if applicable. We will provide return instructions and authorization.
Refunds: Once we receive and inspect the returned item, refunds will be issued to the original payment method within 7–10 business days. Shipping charges are non-refundable unless the return is due to our error.
Final sale items: Custom orders, gift sets marked final sale, and clearance items may not be refundable—these will be clearly noted at purchase.
Shipping loss: If a package shows delivered but you did not receive it, contact us and the carrier so we can help investigate. We may require a claim with the carrier for lost packages.